SHIPPING & REFUND POLICY

Any merchandise purchased from our site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 15 days of receipt, and must include photo documentation in the email submission. Damaged items will be reviewed, if applicable, a full refund will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support. Please be aware of the following replacement limitations:

Shipping Boxes

The outer box is a shipping box and is not designed for display. It is designed to protect the inner contents during the shipping process, and we fully expect it (like all shipping boxes) to be subject to wear and tear in the shipping process. We are unable to offer replacements for any damaged shipping boxes.

Apparel

Any piece of apparel suffering from a manufacturing defect may be returned or exchanged within FOURTEEN (14) days of the date of purchase. "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent usage. Fantasy Football Figures will determine the validity of manufacturing defect returns on a case-by-case basis. 

Football Figures

We cannot control slight manufacturing variations and are not able to replace based on these variations, including but not limited to minor paint flaws or figure positioning.  Blemishes to packaging will not be considered as part of a damaged figure.

Product Packaging

We design our packaging to protect the collectibles inside, and we do not seal our boxes for this very reason. We encourage you to take your Fantasy Football Figure out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging.

Questions regarding cancellation or replacements should be sent to info@fantasyfootballfigures.com

 

All Sales are final. Fantasy Football Figures has a no return or exchange policy with the exception of special circumstances below:

  • Incorrectly received items purchased from fantasyfootballfigures.com can be refund within 15 days of receipt of shipment.

  • In order to be eligible for a refund, you must email info@fantasyfootballfigures.com.

 

Special Circumstances:

  • Seller Error: If we made a mistake, such as sending the wrong item, please contact us at info@fantasyfootballfigures.com, and we'll immediately begin working on your new and correct item. Images of incorrect product may be required.

  • Defective Items: If you receive an item with a manufacturer's defect, please contact us within 15 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service discretion.

  • Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email info@fantasyfootballfigures.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.

  • Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Fantasy Football Figures is not responsible for any fees that are associated with this alternate delivery.

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